Complaints

The University is committed to a fair and just environment for all its members.

As a member of the University you have the right to make a complaint if you believe in good faith that a breach of the Code of Conduct may have occurred.

It is strongly recommended you consult the policy and discuss the situation with a staff member of your College.

Complaints Process

The complaint process applies to a situation in which a student, staff member, or applicant for admission to the University believes the conduct of a member or members of the University towards them has not been in accordance with the Code of Conduct, the Conduct and Misconduct Policy, or other relevant policies of the University. In some instances, a complaint may be made by a person who has witnessed the incident that is seen as cause for complaint.

The Conduct and Misconduct Policy establishes a process where an incident or incidents can be reported within your College and responded to with one or more of a range of responses including early intervention, mediation, or other appropriate action. If the outcome of this process is unsatisfactory, or if warranted by the gravity of the situation, a complaint may be made using the Complaint Notification Form and sent to the University Secretary. Details of this process are in the Complaints Policy.

Support

If you require support in making a complaint, you should usually contact your College in the first instance and seek advice from a support officer in your College.

You can contact the University’s Fair Treatment and Safeguarding Coordinator to discuss an incident of misconduct or to seek information about making a complaint.

Fair Treatment and Safeguarding Coordinator

Hannah Hornsby

University Secretary,
Office of the Vice-Chancellor