The University is committed to a fair and just environment for all its members.
As a member of the University you have the right to make a complaint if you believe in good faith that a breach of the Code of Conduct may have occurred.
It is strongly recommended you consult the policy and discuss the situation with a staff member of your College.
Complaints Process
The complaint process applies to a situation in which a student, staff member, or applicant for admission to the University believes the conduct of a member or members of the University towards them has not been in accordance with the Code of Conduct, the Conduct and Misconduct Policy, or other relevant policies of the University. In some instances, a complaint may be made by a person who has witnessed the incident that is seen as cause for complaint.
The Conduct and Misconduct Policy establishes a process where an incident or incidents can be reported within your College and responded to with one or more of a range of responses including early intervention, mediation, or other appropriate action. If the outcome of this process is unsatisfactory, or if warranted by the gravity of the situation, a complaint may be made using the Complaint Notification Form and sent to the University Secretary. Details of this process are in the Complaints Policy.
Complaint Notification Form
Support
If you require support in making a complaint, you should usually contact your College in the first instance and seek advice from a support officer in your College.
You can contact the University’s Fair Treatment and Safeguarding Coordinator to discuss an incident of misconduct or to seek information about making a complaint.
National Student Ombudsman
The National Student Ombudsman is a free, impartial, and independent service for students to escalate complaints about the actions of their higher education provider. The NSO can consider a range of issues including student safety and wellbeing, racism and racial vilification, discrimination, gender-based violence, course administration, and the fairness and effectiveness of student complaints processes. For complaints that students haven’t been able to resolve or don’t feel safe talking to the University of Divinity about, the NSO can help. The NSO will ask students if they have raised the matter with the University, but this is not mandatory. The NSO will work with students to consider the best resolution pathway.
Find out more at nso.gov.au
Fair Treatment and Safeguarding Coordinator
Hannah Hornsby, Office of the Vice-Chancellor